“A review of reports by the Joint Commission, a nonprofit that provides accreditation to health care organizations, found that communication failure (rather than a provider’s lack of technical skill) was at the root of over 70 percent of serious adverse health outcomes in hospitals. A doctor’s ability to explain, listen and empathize has a profound impact on a patient’s care. Yet, as one survey found, two out of every three patients are discharged from the hospital without even knowing their diagnosis. Another study discovered that in over 60 percent of cases, patients misunderstood directions after a visit to their doctor’s office. And on average, physicians wait just 18 seconds before interrupting patients’ narratives of their symptoms. Evidently, we have a long way to go.”
Joshi, N (2015, May 1). Doctor, Shut Up and Listen. The New York Times. Retrieved from http://www.nytimes.com
We appreciate the trust you place in us when you choose us as your retina doctor. You and your doctor have the same objective: to find a solution to your problem. We care about our patients and always do our best to develop a friendly rapport with them. We hope you will be open and trusting with us. Together, we can almost always identify the problem you are having and often can find a satisfactory solution.